ShipGenius Dashboard - Definitions

Created by Angela Suh, Modified on Thu, 27 Oct, 2022 at 11:10 AM by Angela Suh



Revenue

Calculation of the retail price less item cost


Total Orders 

The combined total number of orders received for this period.


Orders Shipped 

The total number of orders shipped for this period. One order may have multiple shipments but it is typically one-to-one.


Orders Cancelled

The total number of orders cancelled for this period. Orders may be cancelled due to insufficient stock or fraudulent activity . This number also Includes orders cancellations that are initiated by customers.


Orders Returned

The number of returns received and processed back to the distribution center.


Orders On-Hold: The number of orders currently on hold. Orders are typically held when they fail to pass the Shopify fraud check. When this happens, orders must be manually approved in Shopify.


Current Charges

The estimated charges for the current billing cycle (month-to-month)


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