Which payment methods are available?
ShipGenius provides clients with the ability to pay for their invoices online using the following methods:
Bank transfer & ACH transfer (free)
Credit Card (3% convenience fee)
PayPal (4% convenience fee)
Wire transfer (free within the U.S.)
When will ACH payments be automatically withdrawn?
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How are payments processed?
ShipGenius uses the 3rd party payment processing company Stripe. We do not store any payment information on our servers; all of our clients' payment information are stored with Stripe.
How are late payments handled?
If ShipGenius fails to receive payment by the due date of the invoice, a late payment fee of 5% (minimum of $30) will be applied to the invoice. The only exception for a late payment would be if the invoice is currently being disputed.
Can I set up auto-pay?
You have the option to opt-in for auto-pay services, which will automatically charge the saved payment method on file.
How many invoices will I receive and when will I receive them?
You will receive one invoice at the end of each billing period. Invoices for ShipGenius services are generated at the end of each month and shall serve as a receipt.
What is the process for handling incorrect charges on my invoice?
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