ShipGenius - Standard Operating Procedures

ShipGenius provides different services that support your eCommerce fulfillment needs. These are the standard operating procedures we follow when fulfilling your orders:

Scheduling Incoming Shipment

When inventory is being send to the DC, an incoming shipment must be created in the ShipGenius WMS. This allows the DC team to prepare for the receipt of the inventory and gives them an idea of what is coming and when. 

Receiving Incoming Shipment & Storage

Receiving is the process of unloading the incoming shipment onto the dock, organizing, and checking in the product(s) before moving them to their final locations. 

The standard procedure for receiving shipments starts with a shipment arriving at the DC. The DC agents unload the shipment(s) and count everything against the PO. Once the agents verify that the shipment is correct, they sign off on the BOL confirming receipt. When the BOL has been signed, the shipment is received into ShipGenius' WMS against the PO. This process allows the DC team to identify an incongruencies of inventory levels and communicate missing and/or damaged items with the supplier.

Once all items are received, they are moved to the staging location where a DC agent will move the items to their final location.

Picking and Packing

When an order is created in Shopify or ShipGenius, it is sent to our DC for fulfillment. The DC team receive a picklist of items that need to be 'picked' for orders. Once the items have been picked, they are dropped off to be packed and prepared for shipment. It is during the packing phase that DC agents do a QA check and verify the order's items and quantities.

Custom packaging is an additional service provided through ShipGenius. If you are interested in this service, please reach out to your eCommerce Expert for more details.

Shipping

Once orders are ready for shipment, they are moved to the shipping location. When the orders ship, tracking information is sent back to your Shopify account unless changes to the order have been made after being received by the DC. In this case, you can reach out to your eCommerce Expert for the shipment tracking number.